Real SERVPRO Hero Spotlight

2/10/2017 (Permalink)

SERVPRO® of Hoboken/Union City (NJ) Recently, my elderly mother and I experienced a vertical flood stemming from a broken water main pipe in the third floor condo above us. Hours went by as plumbers inside and the town water department outside tried to stop the fl ow of water. Needless to say, gravity brought that water straight down into our fi rst floor condo! We cannot praise enough the SERVPRO® team who came to our rescue and stayed with us each diffi cult step of our month-long odyssey! Production Manager Damon Tosada came that fateful night along with Raheem Coleman. Raheem stayed hours assessing damage, performing triage in the most apparent affected areas, setting up equipment, etc. The next day dawned early with Team Leader Steve Roberts and Raheem at our door with big smiles and assurances that we were not to worry they would take care of us...and they did. Bryan Wartel joined them as the remediation days continued. Packing us out of our home and then back in four weeks later was done with the utmost care. My mother is almost 89 and team leader Steve, Raheem, and Bryan treated her as they would their own grandmothers! Damon worked hard on the management end keeping us updated while coordinating between the condo association, insurance companies, remodeling team, etc. I believe God answered my prayer for the right people to help us. They were knowledgeable, strong, compassionate and respectful both of us and our property. Please let Damon Tosada, Steve Roberts, Raheem Coleman, and Bryan Wartel know just how much they were and are appreciated. As the SERVPRO® Franchise Owner and the GM, I thought you’d like to hear what strong assets these men are to your company. They are the role models for how it should be done. I’ve attached pictures so you can see your A-TEAM in action! With much appreciation we off er our heartfelt thanks.